Visitor
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2 Messages
Urgent Billing Dispute: Promised Loyalty Rate Not Being Honored
I have a recurring billing/loyalty issue that has not been resolved through phone support. I was promised a specific loyalty rate, but my bill increased again, and I need help from Xfinity Support reviewing my account notes/call history. I do not want to post personal account information publicly. Can an official Xfinity Support representative assist by Direct Message?
XfinityShawn
Official Employee
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2.6K Messages
1 month ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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