Urgent Billing Correction and Restoration of Promotional Rate - Account

Dear Xfinity Customer Support Team,

I am writing regarding a significant and sudden increase in my monthly internet bill.

1. Account Background and Original Agreement: I have been a loyal Xfinity customer for two years, bundling my Internet service with two Xfinity Mobile lines. I originally signed up for a promotional bundle where my internet charge was fixed at $5 per month, combined with my mobile service. I moved recently, and though I re-installed the service, the core bundle agreement should remain in effect.

2. The Problem: My latest bill has unexpectedly increased my internet charge from $5 to $71 per month. This is a dramatic change and completely contradicts the fixed rate I was promised under the bundle agreement. I have been in contact with customer service, who stated that my promotional rate "rolled off" and that a dedicated team would assist with the correction and a student discount.

3. Required Resolution (Action Needed): As a long-term, bundled customer, I require the following actions immediately:

• Rate Restoration: Permanently restore my monthly internet charge to the original bundled rate of $5.

• Credit Application: Apply a full credit to my current bill to entirely offset the wrongful $71 charge.
  
  

  I need a commitment that my final, fixed internet cost will be $5 per month moving forward. Please escalate this issue to the Loyalty/Retention Department for an immediate resolution and adjustment.

  Thank you for your prompt attention to this matter.