Urgent: Backend Web Cart Glitch Inflating Estimated Bill to $546.07 / Request to Purge Pending Cart

Hello, I am writing to request an executive escalation regarding a severe technical glitch on the Xfinity account dashboard that frontline customer support is unable to view or resolve.

The Issue:
While logged into my account, I accidentally clicked a promotional link/button that added unauthorized services to my web cart. My cart now shows an estimated monthly bill of $546.07.

The Problem:

The Xfinity portal is providing absolutely no option to remove these items, empty the cart, or back out of the pending change. I have tried logging out, clearing cookies, and using alternative browsers, but the pending $546.07 change remains locked to my active session profile.

Prior Actions Taken:

I contacted standard frontline customer service, but the agents stated they cannot see what I am talking about because the order has not been formally submitted. However, because the cart is locked in this pending state, I am completely blocked from managing my actual plan or viewing my real billing details without risking an accidental $546 submission.

Requested Resolution:

Please have a backend technical administrator or a Digital Care specialist manually purge, clear, or reset the pending web cart on my account profile so my dashboard returns to its normal state.

Thank you in advance