Visitor
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2 Messages
Urgent Assistance Required: Unable to Enter Credit Card Details for Payment
Dear Xfinity Support Team,
I am writing to inform you that I am unable to proceed with my payment because the system does not provide an option to enter my credit card details. Instead, I am receiving the following error:
“We cannot accept credit card payments on this account, please try a different method.”
I have attempted multiple steps to resolve this issue, including:
• Chatting with an online agent for hours.
• Speaking directly with a customer service agent.
• Attempting payment via the IVR payment system.
Unfortunately, none of these efforts have resolved the issue.
I believe this issue stems from Xfinity incorrectly applying a termination fee to my account. I had previously cancelled my contract as I was moving out of the country. When I returned within 90 days, I visited the Xfinity store in Bloomfield Hills, MI, where the agent informed me that I should not have been charged a cancellation fee in the first place due to my international move.
I also provided proof of a recorded phone confirmation confirming that my contract had been cancelled and that I was not liable for any termination fees. Additionally, my Xfinity mobile service has not been resumed, and I am unable to access the benefits I should be receiving.
The agent at the Bloomfield Hills store was very helpful and submitted a request to resolve this issue, even providing me with a handwritten letter documenting the request.
I understand that Xfinity’s internal systems can sometimes be complex, and this may be causing the ongoing error. I kindly request that this matter be resolved promptly before I am compelled to escalate the issue with the Federal Trade Commission (FTC) to file a complaint regarding this unfair treatment.
I would greatly appreciate your urgent attention to this matter.
XfinityBillie
Official Employee
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3.1K Messages
3 days ago
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