Urgent Assistance Required: Unable to Enter Credit Card Details for Payment

Dear Xfinity Support Team,

I am writing to inform you that I am unable to proceed with my payment because the system does not provide an option to enter my credit card details. Instead, I am receiving the following error:

“We cannot accept credit card payments on this account, please try a different method.”

I have attempted multiple steps to resolve this issue, including:

• Chatting with an online agent for hours.

• Speaking directly with a customer service agent.

• Attempting payment via the IVR payment system.

Unfortunately, none of these efforts have resolved the issue.

I believe this issue stems from Xfinity incorrectly applying a termination fee to my account. I had previously cancelled my contract as I was moving out of the country. When I returned within 90 days, I visited the Xfinity store in Bloomfield Hills, MI, where the agent informed me that I should not have been charged a cancellation fee in the first place due to my international move.

I also provided proof of a recorded phone confirmation confirming that my contract had been cancelled and that I was not liable for any termination fees. Additionally, my Xfinity mobile service has not been resumed, and I am unable to access the benefits I should be receiving.

The agent at the Bloomfield Hills store was very helpful and submitted a request to resolve this issue, even providing me with a handwritten letter documenting the request.

I understand that Xfinity’s internal systems can sometimes be complex, and this may be causing the ongoing error. I kindly request that this matter be resolved promptly before I am compelled to escalate the issue with the Federal Trade Commission (FTC) to file a complaint regarding this unfair treatment.

I would greatly appreciate your urgent attention to this matter.