Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was not credited.

How to I reach with an agent who can help me with these problems so I don’t have to cancel my service, please?

Thank you

Rebecca

Responses

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Selected Oldest First

EG

Expert

•

118.6K Messages

3 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityDilary

Official Employee

•

3.4K Messages

3 hours ago

user_mr43uy I’m really sorry to hear about your experience. That’s definitely not the level of service we want for you, especially when you’re trying to lower your bill. I understand how frustrating that must be. I’d like to take a closer look at your account to review the autopay discount and make sure everything is applied correctly, as well as go over the available options to help reduce your monthly cost. We can definitely work together to find the best solution for your situation. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

7

0

Billing

user_mr43uy

Upset

EG

XfinityDilary

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