Visitor
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1 Message
Upset
I called about my bill yesterday and if I could pay it on a certain date. They said yes, but he lies the problem, they said they had a promotion on the internet connection for 1G and mine with the plan I had was 800Mps. I asked the if I did the promotion if it would affect anything I already had and they told me no. Now I am seeing my cartoon network is gone for my children and they cancelled my 3 tv boxes and my dvr. If this don't get resolved and put back the way it was prior to all of this i will not keep you as a service. Plus, I am not the primary account holder, so how was I able to change this? So that there is a problem.So the best thing to do is change it back the way it was and we will be all good.
EG
Expert
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113.3K Messages
7 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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100 Messages
7 days ago
Hi there user_gj2382, and thanks for reaching out through our community forums! I definitely understand the importance of Cartoon Network to kids, so I get where you're coming from. It's possible that you may be an authorized user on the account, which may be why the changes were able to be made. You've come to the right place for help, and we'd be more than happy to see what needs to be done to get the account in order. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
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• Click the "New message" (pencil and paper) icon
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