Visitor
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2 Messages
upgraded without my authorization
So I travel for work quite a bit. Recently realized my plan had been upgraded without my authorization. When I go online to my account to change my plan back I get quoted $130.55 per month plus a $20 discount for bundling services. The problem is, when I try to complete the change online, it looks like its setting up a new service. So I called to change it and was quoted $188 and change. Why the difference. I just want my old plan back and I want to know why they would charge me more to change my plan (not under contract unless that was part of the unauthorized change) than if I signed up new (specified on web no contract options). Comcast/
Xfinity has some of the shadiest business practices it seems.
Accepted Solution
XfinityKassie
Official Employee
•
1.7K Messages
2 years ago
@user_6745a6 Good afternoon! We appreciate you reaching out to our Community Forums Team to bring this to our attention, and get assistance with your services. We pride ourselves in creating a transparent and secure experience with the services you subscribe to; while providing you some options to be able to manage your services as well. I would be happy to take a closer look into your account and services, and work to get your monthly bill back to a comfortable level. To begin, can you please DM your name and service address?
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