2 Messages
Upgraded to the 1,200Mbps Internet and now my speed is halved (down to ~420 from ~850) and my bill is higher than it's ever been
I was only trying to get some information on a benefit I had but the rep I talked to ended up telling me to get their better 1200Mbps internet deal for just a few dollars more a month. Initially there was a discrepancy between what my original bill said and what their screen was saying but I was assured nothing would change drastically... Well that was a lie. I said yes and then got my information and thought that was it. Now my bill is like $80 higher and my speeds are DOWN. What kind of scam is this?
CCXanadu
Retired Employee
•
300 Messages
1 year ago
Was the change made on the same billing date as the billing dates at the top of your bill? There is a window of time the dates on the top of the bill that the current bill is outlined for and as our bills are prorated the dates of a change if not done on the same date as the billing dates on top can result in a slightly different amount on the first bill that prints out when a change is made.
You can also always look into what any agreement details are online when logged into your account.
2
0