Visitor
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2 Messages
Upgraded plan on 4/28/2023 but no effect on account... Reps keep telling me that it's under investigation
Hello Xfinity, I upgraded my plan on 4/28/2023 to increase my internet speeds & cancel my xfi-complete.
The past 2 months, XFI is still on my billing & no changes to my plan. Chat reps & in-store reps told me that they will remove XFI-Complete from my billing and credit my account.
Well XFI-complete is still on my account and no credit to be seen. My bill increased 20 dollars this month for no apparent reason as well. I hope someone can assist me with this issue...
XfinityThomasA
Official Employee
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2.2K Messages
2 years ago
Hello, @user_b6432b. I hope you're having a great Friday and start to your weekend. Our Digital Care team would be happy to help review your account and work together to ensure you're all set with your service subscription and the billing. Could you please send our team a direct message to get started?
To send a direct message:
• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send.
An official employee will respond. To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address in your message. Thank you!
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user_b6432b
Visitor
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2 Messages
2 years ago
Thank you, direct message to Xfinity Support resolved my issue.
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