Visitor
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4 Messages
Upgraded internet speed via xfinity mobile app, but not seeing the advertised paperless/autopay discount on “Upcoming charges” summary
I was on 300mbps 5year lock internet. Via the xfinity mobile app, I went to the Customize Plan area and they offered me $50/month for 1gig (including the $10/month autopay and paperless discount I was already receiving). However, after upgrading the plan, I clicked the “Upcoming changes” summary and it is not showing any $10 autopay/paperless discount anymore and the estimated total is $10 higher than expected as a result. What happened to the $10 discount? I have screenshots of the offer before I ordered the upgrade.
Thank you!
Accepted Solution
XfinityBrianH
Official Employee
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2.3K Messages
7 days ago
@user_nsq14k Thanks so much for reaching out to us here with your concerns! The $10 discount for automatic payments is not dependent on the promotion to be applied to your account, so you may not see it appear in your order confirmation. All account are eligible for the discount if they enroll in automatic payments through their checking account and paperless billing, you can find more information here https://www.xfinity.com/support/articles/automatic-payment-paperless-billing.
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