KAINMA's profile

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1 Message

Wed, Jan 20, 2021 7:00 AM

Upgraded for 1 month for Kids Christmas Specials, can't downgrade now.

I had called when my promotion ran out of $79.99 for Standard+ and I was told they could honor that price for another year, this was around end of November, early December.  My kids were asking for the Christmas Specials that only play on Disney Junior channel which I didn't get on Standard + so I called and the woman said I could upgrade to Select+ for 99.99, it being very clear that after about a month I was going to call to go back to Standard + because I can't afford that, I’m a single mom and daycare for 2 children is very expensive not to mention COVID is so bad and I have to work from home, I have to pay for people to come watch my kids because daycare is not safe but I still have to pay to hold their spot.  I called today and was told nothing is available at Standard+ for $79.99, so my option now is to start looking at other cable options for less because your prices are extremely high.  Very disappointing because if I had known I couldn’t go back to my previous package, I would have not done this for my kids.  Was just trying to do something nice for them since they can’t see their friends and family and stuck in the house all the time, and now my cable package is outside my budget of what I can afford.  I guess the jokes on me.

Responses

ComcastMichele

Official Employee

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320 Messages

2 m ago

@KAINMA Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message (find out how to do so with this link https://comca.st/3rlqDAH) with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3tfrCUC;

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