Visitor
•
1 Message
Upgrade
I paid to upgrade my phone got it where I can upgrade it even tho I owe on it
Now I wanna trade my a37 for pixel 10 pro.
Y can't I do it
Visitor
•
1 Message
I paid to upgrade my phone got it where I can upgrade it even tho I owe on it
Now I wanna trade my a37 for pixel 10 pro.
Y can't I do it
XfinityMatthew
Official Employee
•
2.3K Messages
2 hours ago
@user_s459ke Thanks for reaching out. We will need to look at your specific plan to see what it may be wanting for the upgrade. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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