Upgrade to Peacock Premium Plus Not Working

Gotcha, thank you for clarifying that for us meddlemaker! Have you attempted to log out of the App both on the TV and cell phone App? Once you have done that, I would recommend attempting to use your voice remote and say Manage Subscriptions. Once in that spot, make sure the upgrade for ad free for Peacock Premium shows up. If you do see it there, I would recommend logging back into the App and see if you are able to view it. Can you also check on a browser by visiting https://www.peacocktv.com/ and log in? Once logged in, can you check to see if you see ad free?

Hello, I am not an Xfinity TV customer. I only have internet service, so I don't have a voice remote. I upgraded to Peacock Premium Plus on the Xfinity website. I already had a Peacock account linked to my Xfinity account for the regular Peacock Premium with ads. I was able to do the upgrade on the Xfinity website and got an email confirming that my order went through. But I am still getting only Peacock Premium with ads.

I tried logging out of all devices on Peacock and that did not work. The Peacock website itself says that I am still considered Premium rather than Premium Plus.

What else should I do? I am paying for this service but have not been able to use it.

@meddlemaker, Thanks for letting us know, we appreciate it! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.