Update plan

I want to update plan, but get a good price/deal. I cannot get equivalent or better plan to what I have and cannot reach a live agent and the automated chat isn’t helpful at all in anyway.

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XfinityMartyR

Official Employee

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2.9K Messages

25 days ago

user_ojytgl We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your needs, are you looking to upgrade your Xfinity TV service, or Xfinity Internet service?

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user_ojytgl

Visitor

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2 Messages

Looking to upgrade Internet and home phone.

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25 days ago

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XfinityJon

Official Employee

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1K Messages

Alright, thank you, we can certainly assist you with this.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

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Billing

user_ojytgl

Update plan

XfinityMartyR

user_ojytgl

XfinityJon

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