Visitor

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1 Message

Monday, May 11th, 2026 7:26 PM

Update payment method

I want to change the credit card on my account

Oldest First
Selected Oldest First

Official Employee

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2.7K Messages

10 hours ago

Thank you for reaching out to our team. That information can be changed either on your Xfinity app or at the Xfinity.com/myaccount site. 

  1. Sign in to your account to view your Billing details.
  2. Under Bill Settings, choose Payment Methods. Here, you can add, edit or remove payment methods.
  3. By choosing Add Payment Method, you’ll have the option to add a new bank account or new credit/debit card. Choose your payment method and click Continue.
    • If you select New bank account or New credit/debit card, you’ll need to confirm your identity by entering a six-digit code sent to a trusted contact method before proceeding.
    • When adding a new bank account, you’re asked to connect to your financial institution using Plaid. We use Plaid to protect your bank account and to make sure account use is verified and valid.
  4. Enter your name, payment information, and agree to the Stored Payment Methods Terms & Conditions. Click Save.
    • Note: You’ll also have the option to Turn on automatic payments using the newly added payment method.
  5. You’ll get a confirmation message.  On the Xfinity app: 
  6. Log in to the Xfinity app using your Xfinity ID.
    • Don’t have the app yet? Download it for free from Google Play or the App Store, or text "APP" to 266278.
  7. Tap the Account tab at the bottom of the screen.
  8. Choose Bill details under the account balance section.
  9. Tap Bill settings in the payment section.
  10. Choose Payment methods.
  11. Here, you can Remove or Add a Payment Method by picking the option you need.By choosing Add Payment Method, you’ll have the option to add a new bank account or new credit/debit card. Choose your payment method and tap Continue.
    If you pick New bank account or New credit/debit card, you’ll need to confirm your identity by entering a six-digit code sent to a trusted contact method before proceeding. 
    Enter your name, payment information and agree to the Stored Payment Methods Terms & Conditions. Tap Save.
    Note: You’ll also have the option to Turn on automatic payments using the newly added payment method.
    You’ll get a confirmation message
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