Ktl5005's profile
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Frequent Visitor


10 Messages

Fri, Feb 19, 2021 12:00 PM

Upcoming end of Contract in May, Expecting a big price increase, want to keep price down

MY current double play package contract is up in May. I am expecting Comcast to increase the price of my bill significantly. I would like a represetive to reach out to me and see how I can keep my current double play package under a new contract to stave off the big price increase that is going to happen (and don't tell me it won't). I have to do this every 2 years becuase if I don't Comcast will just graciously raise my bill to ridiculous amounts. I have been a loyal customer and always paid my bills on time, and am not happy with what they are doing, but it is the only reliable serive out there. Now if Starlink comes around and is stable, it perks the interest. Please, someone contact me. I've messaged online chat and got nowhere.



soon to be upset loyal Comcast customer with incresed bill cost coming


Official Employee


226 Messages

2 m ago

Hello, thanks for taking the time to reach out to us on Xfinity Forums. You reached the right team, and I can help go over your bill and see what promotions we have available.

Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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