Upcoming charge

Thanks for joining us here in the community forums, user_yfjzga! It sounds as though you may have a promotion in place that's going to expire soon. You can find details about any promotion that's currently on the third page of your bill in green print. We'd be more than happy to look over the account to confirm, and see if any new promotions are available to your account! Please send us a direct message with you full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

How to: Direct messaging within the forum