Visitor
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2 Messages
Unwanted service added to bill
The "xFi Complete" service was added to my bill several months ago without my approval. How do I get this removed and get a refund for the months when I was charged?
Visitor
•
2 Messages
The "xFi Complete" service was added to my bill several months ago without my approval. How do I get this removed and get a refund for the months when I was charged?
CCLamont
Problem Solver
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519 Messages
2 years ago
Hey @user_dae194 I know its concerning to show services added without your consent. I would be just as concerned if I show a service I did not want. With recently changes in our system we are unable to complete changes without our customers consent to a change. No worries thought we can investigate together and get it updated. Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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