Visitor
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2 Messages
Unwanted Peacock Premium service billed to me, unable to cancel and receive refund
I have been billed for Peacock Premium under the "Other service providers" category on my Xfinity bill for over a year now. I have spoken to Xfinity customer service three times about this, and also reached out to Peacock customer service about this, and I cannot remove the charges from my bill. Both companies say that "due to privacy concerns" they cannot access my account in order to process the cancellation and point me towards the other company for a resolution to this problem. I now believe that these are FRAUDULENT charges and that I have been scammed for years now. I do not use this service, I did not sign up for this service, and I do not want this service. If the billing is taking place through Xfinity, then they have the ability to stop the charges.
XfinityRichard
Official Employee
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2.6K Messages
10 days ago
Hi there, @user_f1x9n3 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience this is causing. Please be assured you reached the right person to assist you with your Peacock concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_f1x9n3
Visitor
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2 Messages
15 hours ago
For anyone following this post, I began a private message conversation on October 26th, and as of today, November 3rd, my problem is NOT yet resolved. I have been told that the technical support team is working on my issue. I followed several sets of instructions detailing how to cancel the service myself, all of which failed to cancel the service. Whenever I get close to actually cancelling Peacock Premium, I will get either a message saying the site is experiencing techical problems or else a notice saying I need to contact customer service for help with my order. I had 4 conversations with customer service before trying out these forums, all of which ended with me being told I was not being charged for someting which is clearly on my bill.
Considering that existing laws enforced by the Federal Trade Commission specify that cancellation of a subscription service must be as easy as signup, Xfinity is really trying my patience right now.
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