1 Message
Unusual "Limited Basic Converter" Charge of $9.85 appeared on my bill.
In my new internet bill I am being billed extra for something called "Lmtd Basic Converter". This was not happening earlier.
Additionally, I am seeing a note - "This Equipment is Inactive, to Avoid Future Charges Please Return The Equipment to your Nearest Service Center." But I do not have any such equipment.
Any suggestions on how to get this resolved?
XfinityChristy
Official Employee
•
2K Messages
1 year ago
@user_6yo9bz Thank you for reaching out via our Xfinity Community Forums. The charge has to do with a piece of equipment that is not being used but has not been returned. Do you have one of our Flex Boxes or an old cable box in a closet or maybe just unplugged by a TV? If so, it can be turned to a UPS Store where they will scan it, box it, and ship it back at no charge to you. It can also be returned to any Xfinity Service Center.
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