JamieSG2020's profile

New Poster

 • 

1 Message

Friday, November 27th, 2020 2:00 PM

Closed

Unsure of Where this Credit Came From?

Hi,

 

I was attempting to pay my monthly bill (due 11/29/2020) and I saw there was this $100 credit on my account - it seemed like it had covered my bill? I am not sure where this credit came from and couldn't find any explanation for it anywhere (and whether this is some unknown plan I potentially accidentally signed up for)? As for the leftover from it ($15.17), I don't quite understand how that will be used or when it will be used - or if it's actually something I instead pay? 

 

Thanks in advance!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

7K Messages

5 years ago

Hello JamieSG2020. Thank you for venturing to our Forums and for creating a post. I can assist with reviewing your account and the credits / balance history to research this credit you have seen. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

forum icon

New to the Community?

Start Here