JamieSG2020's profile

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Fri, Nov 27, 2020 2:00 PM

Unsure of Where this Credit Came From?



I was attempting to pay my monthly bill (due 11/29/2020) and I saw there was this $100 credit on my account - it seemed like it had covered my bill? I am not sure where this credit came from and couldn't find any explanation for it anywhere (and whether this is some unknown plan I potentially accidentally signed up for)? As for the leftover from it ($15.17), I don't quite understand how that will be used or when it will be used - or if it's actually something I instead pay? 


Thanks in advance!



Official Employee


6.7K Messages

6 m ago

Hello JamieSG2020. Thank you for venturing to our Forums and for creating a post. I can assist with reviewing your account and the credits / balance history to research this credit you have seen. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

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