Visitor
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1 Message
Unsuccessful Bill Due Date Change
I've been trying to change my bill due date to the 15th since I separated my services to a new account. The website kept having issues not allowing me to access the page. I was told it was because I hadn't made a payment yet, but that was untrue. The web page still didn't load afterwards. Eventually, I was finally able to change it, and it was scheduled to take effect April 1st. Due to a system error, my services was shut off prior to that date. I was assured my account would be reactivated the same as it was before. But the bill due date wasn't changed as intended. It remains due on the 29th, but shows the change took effect. No one has been able to resolve this saying I'll have to wait 6 months for YOUR error. I have screenshots to prove all of this.
XfinityAbby
Official Employee
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198 Messages
1 month ago
Hello @user_avc2mn. Thank you for reaching out on our Community Forum. I know that it is super frustrating when your billing date is not what you expected it to be. You have reached the right place for help. Please send us a direct message with your full name and address so that we can assist you in getting this resolved.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityJustinC
Official Employee
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1.3K Messages
1 month ago
@user_avc2mn thank you for sending the direct message with the requested information. I'll follow up with you there to continue with the billing due date change investigation.
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