Hey there user_5fua1i, we appreciate you reaching out through our community forums! You've come to the right place for guidance! You can find steps to unsubscribe from any premium channel on our support page here. If that doesn't work or if you'd prefer we remove the subscription on our end, please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
XfinitySean
Official Employee
•
250 Messages
24 hours ago
Hey there user_5fua1i, we appreciate you reaching out through our community forums! You've come to the right place for guidance! You can find steps to unsubscribe from any premium channel on our support page here. If that doesn't work or if you'd prefer we remove the subscription on our end, please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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