Unsubscribe unwanted xFi Complete addon

user_55v08h You have come to the right place to get this fixed, and find out what happened. I would be happy to remove the service for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

user_55v08h Thanks for reaching out to us directly to find you an offer that works, and removed what you didn't need. If you need us again, we are here 7 days a week to assist.