Visitor
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1 Message
Unspecified $10 Service Charges
Hi my bill this month costs $10 more than last month. The only discernable reason is a message that states:
- Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan.
I was promised $50 for a year. It is extremely disappointing that xfinity is springing this only 5 months into the service (and with no explanation). Why am I being charged $10 extra? Please get me in contact with someone who can help (I have tried the xfinity AI assistant and it was unable to tell me why).
Also is this forum seriously the only way I can reach an agent? I am seriously considering switching providers given this unexplained charge and how difficult it is to reach someone here.
XfinitySean
Official Employee
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360 Messages
2 hours ago
Hey there user_wqujqr, thanks for taking the time to join us here in our community forums! I'm sorry to hear that your bill increased without a clear explanation. Our team can definitely help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a closer look!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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