Unsatisfied Customer 1 Million 1

It seems as though MULTIPLE people are having issues with this company huh? lol. Makes sense because they make it to where they are the only ones in your area so they are constantly getting away with dissatisfaction because they do not have a competitor in all of their areas. My complaint is a payment arrangement was set for the 10th, I made my payment on time. The system disconnects my services. When I call in I speak to a gentleman. Which tells me that because a payment processed on the 10 I have to pay another amount to reconnect. I MADE MY PAYMENT ARRANGEMENT and it was the systems mistake to allow for me to make the arrangement on the 10th instead of the 9th. The gentleman realized and understood and after not being able to help me AND REFUSE to allow for me to speak with the manager, he tells me, “I’m forwarding you to the claims department for you to file a complaint and be compensated”. After speaking with another agent (don’t get me wrong she was very nice) she put me through to a manager and not even placing me on hold but on Mute. Spoke with Jane G 01 (Manager) she tells me that Xfinity doesn’t have a “Claims Department” and even asked “what did I need to be compensated for”. Regardless of how frustrated the manager was because she felt as though she’s repeating herself, I had to repeat myself because THE SYSTEM MADE THE ERROR. Not the customer. This has taken me over the edge and i WILL be contacting the BBB (Better Business Bureau) in regards of this incident. Not only was I not taken care of and nobody took responsibility but I was lied to and I am NOT satisfied.