Unreturned Internet

Hello. I tried to reach a live agent through chat for a week but the chat just stopped responding after choosing the relevant prompt. Apparently I'm being charged the following since last month: "Unreturned Internet/ $15.00 Voice Equipment Is Inactive. To Avoid Future Charges, Please Return The Equipment To Your Nearest Service Center." To my knowledge I have no devices that I have not returned, my service is active since the beginning of subscription. I would like to dispute and want the amount charged returned to me. Also please advise if I do in fact have an unreturned device what it is and how should I proceed. Thanks

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XfinityBenjaminM

Official Employee

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2.6K Messages

2 hours ago

user_74xd2l Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate the unreturned equipment situation you described and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_74xd2l

Visitor

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2 Messages

Thank you for the directions, situation is being investigated by the support at the moment.

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29 minutes ago

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user_74xd2l

Unreturned Internet

XfinityBenjaminM

user_74xd2l

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