Visitor
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2 Messages
Unreturned Equiptment fees
An additional $30 charge was added to my bill this month for two " Unreturned Internet " fees of $15 each. I have no idea what this could be because the note on the statement says "Voice equipment is inactive " which I don't understand, and "To avoid future charges, please return the equiptment to your nearest service center." The only equipment that I have is the Gateway which is actively providing my wifi.
In looking at other people's questions, it seems like this is a reccurring issue with Xfinity and reaching out like this is the only way to solve it, though I will also say this is the fourth time I'm writing this out because the page keeps crashing whenever I select the Customer Service tag.
Very frustrated with this extra charge. Please help.
Accepted Solution
XfinityThomasC
Official Employee
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3.2K Messages
5 months ago
Hello, @user_t247ir sorry for the inconvenience. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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