Visitor
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1 Message
Unreturned Equipment
@Xfinity Support I have been charged 15$ every month since Feb last year for “Unreturned Equipment” I’ve never recieved. Shouldn’t I have paid off this bill by now? It’s been over 250 for something I’ve never received how can I get this taken off. @Xfinity Support
EG
Expert
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112.9K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2K Messages
3 months ago
Thank you for reaching out here @Pnozi. I would be happy to look into any equipment charges on your account from here. Could you send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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