1 Message
Unreturned equipment
Lost the old router awhile ago and have been paying for the fee ever since but I feel like by now the fee to cover the lost equipment should be good now and would like to not have the fee anymore
1 Message
Lost the old router awhile ago and have been paying for the fee ever since but I feel like by now the fee to cover the lost equipment should be good now and would like to not have the fee anymore
XfinityRay
Official Employee
•
2.6K Messages
6 days ago
Good evening, user_6bsucn! You are at the right place for assistance with the unreturned router. I understand wanting to see that charge removed from your account. We need to mark it lost, stolen, returned, etc. in order for the unreturned equipment charge to stop. We are happy to further help with this.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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