1 Message
Unreturned equipment
I have a 4k cable converter that I lost in a move, and have canceled service. I would like to pay for the item. How do I do that.
1 Message
I have a 4k cable converter that I lost in a move, and have canceled service. I would like to pay for the item. How do I do that.
XfinityMarcus
Official Employee
•
1K Messages
4 months ago
@cph1982 thank you for taking the time to reach out today, we would be more than happy to assist you with your equipment concerns. We can submit a ticket in relation to the equipment being lost on our end. Let's get you in a direct message to get started, where you can provide us your full name and complete service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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