New Poster
•
5 Messages
Unreturned equipment
I returned equipment a little over a year ago and still getting charged for it. I called 2 or 3 times already and was told it would be taken care of, and so far has not been. Idk what else to do now but cancel and find another internet service. What else can be done about this?
XfinityEsteban
Official Employee
•
137 Messages
3 years ago
Hello, joshluke21. I can look into the unreturned equipment fee for you here. I wouldn't want to be billed for a device I returned either.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0