Unreturned equipment

I was charged for unreturned equipment but when i go to the return center there is no equipment to return. How can i return my equipment to not be charged?

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Responses

CCAaron1

Problem Solver

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954 Messages

2 years ago

Hello and thanks for taking the time to reach out today. Here is a great Xfinity link, https://www.xfinity.com/support/articles/returning-your-equipment that will walk you through the different ways to return your equipment. I personally like the UPS store since it is generally fast, and I get a receipt that says the equipment serial numbers that were return for my proof. Please let me know if you have any questions or if there is anything else we may assist you with this evening.

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user_bf9fe2

Visitor

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2 Messages

2 years ago

This did not answer my question as when i log in and go to the return center I’m unable to select any equipment to return

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CCAaron1

Problem Solver

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954 Messages

If you have equipment, I would return it to avoid any charges. We can get your account pulled up and see what equipment is listed on your account. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here are detailed steps to direct message us: 

Click "Sign In" if necessary
Click the direct message icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I no longer work for Comcast.

2 years ago

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Billing

user_bf9fe2

Unreturned equipment

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