Visitor
•
2 Messages
Unreturned equipment notice for modem returned years ago
I recently canceled my service and received an email requesting the return of a modem with serial number (Edit personal information}. I do not have this device. This was an old rental Arris modem that I physically returned several years ago when I switched to my own personally owned retail modem. Could someone please review my account history, verify when my personal modem was activated, and remove this old serial number from my profile so I am not charged?"
XfinityOrlandoM
Official Employee
•
3.8K Messages
1 day ago
@user_zu00my
Thanks for reaching out to us. We do apologize for any inconvenience. If you used your own personal modem, you wouldn't get a notification to return.
You most likely are getting the notification to return Xfinity TV equipment, such as our free Xfinity Xumo streaming service, formerly known as the Flex services. https://www.xfinity.com/learn/xumostreambox
The Services were free, but you do have to return the streaming box that came with that service, as that is still part of the property of Xfinity.
The best way to verify this, is to go look at your Xfinity bill and Scroll down to Page 3 under your regular monthly services and charges, where it says equipment and services; you would see the section that says Xfinity Xumo or Flex streaming TV box rental.
https://www.xfinity.com/support/articles/view-xfinity-billing-history
2
0