unreturned equipment fees

Good afternoon @user_xr9y67, and thank you for reaching out on our Community Forums with your unreturned equipment fee concerns, we appreciate it. I see that you stated you returned the equipment but lost the receipt. I understand these things definitely happen but, our team can help with getting the equipment removed from your account. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it