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user_6f7t75
1st Topic

3 Messages

07/24/2024 6:52 PM

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unreturned equipment fee

hello, I just noticed that I keep getting charged for a set top box from 2015. Will I receive a refund for all of those charges, once the device is returned?

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Updated 

2 years ago

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CCGabby

Retired Employee

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1.5K Messages

2 years ago

Hello, @user_6f7t75. Thanks for reaching our team on Forums regarding your billing concerns. When equipment is returned, the fees associated with the unreturned equipment do get waived once the equipment is received.

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user_6f7t75

3 Messages

@XfinityGabby​ what do you mean by waived? I’m being charged monthly since 2015 for an unreturned set top box. It’s a recurring charge

2 years ago

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XfinityDilary

Official Employee

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3.7K Messages

 

user_6f7t75 Did you return the box at the service center or UPS store? Do you still have the TV Box? Or has it been lost or stolen? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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user_6f7t75

3 Messages

The box hasn’t been returned yet. It was lost in my garage from when I moved. Just found it though and plan on returning it today/tommorrow. Did that mean my monthly charges are going to be reversed for the past 8-11 years, because the box was inactive?

2 years ago

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XfinityAngie

Official Employee

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2.9K Messages

 

user_6f7t75, Our policy states that we can credit you up to 120 days on the equipment once it has been returned. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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