Visitor
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2 Messages
Unreturned equipment fee for ~10 year old equipment
I received an SMS asking me to return Xfinity equipment (likely a TV box and a broadband modem). We sold our condo and no longer have access to the equipment. It is around 10 years old. Is it possible to waive the unreturned equipment fee?
Community Best Answer
XfinityAdrienne
Official Employee
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2.2K Messages
2 hours ago
I am happy we were able to work through a ticket to get the equipment investigated and removed on our end, @user_vrzirs! Please don't hesitate to reach out to us in the future if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day.
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XfinityMatthew
Official Employee
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2.1K Messages
5 hours ago
Hello @user_vrzirs We can certainly review it to see if this is a case where those could be waived. Did you leave all the equipment behind after selling the condo?
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user_vrzirs
Visitor
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2 Messages
3 hours ago
Yes we left both devices behind after we sold the condo and moved out.
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