1 Message
Unreturned equipment fee but I returned my equipment!
I canceled my service about two months ago and ever since then I’ve kept getting notifications telling me to return my equipment, even though I returned it the day after I canceled my account. I’ve talked to two agents about this, once on the chat and once on the phone, and both of them told me it was fixed. But I just got a bill for a little over eight dollars. The first agent told me they would refund my account $46 or so, which they did, but the fee for the “unreturned equipment” is $55, so now I have a bill for a little over eight dollars. Can you please fix this for good? I’m getting tired of it. Thank you.
XfinityBillie
Official Employee
•
3.4K Messages
9 months ago
@user_1yh3o8 Thank you for taking the time to reach out to us here on our Xfinity Forums regarding the concern with your billing. I can definitely understand the frustration if the equipment had been returned, but you are still seeing charges for it. I'm happy to look into this further with you. Please send us a DM to Xfinity Support with your full name and address to get started.
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