Visitor
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1 Message
"Unreturned" Equipment Charge
I received a bill in the mail today stating that my equipment for my old account was unreturned meaning I owe $205. I returned the equipment prior to the date posted on the bill. Why am I being charged?
XfinityQuemekia
Official Employee
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1.5K Messages
5 hours ago
I know it’s alarming to see a charge for equipment you've already sent back, and I want to help clear this up for you @user_f1w8t1! To help us narrow this down, could you check if the billing statement date was before the date you returned the equipment?
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