Unreturned equipment charge

I keep getting an unreturned equipment fee charge on my bill every month. Over two years ago, a tech came and changed out my modem with the new one and took the old one back. Ever since then I’ve been getting an unreturned equipment fee Charge. No matter how many times I call in or talk to a representative. And they remove the charge. It’s back on my bill next month. How do I remove this permanently? Is this a scam? What’s going on?

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XfinitySara

Official Employee

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1.9K Messages

1 day ago

Hey there, @Knikkie! Thanks for reaching out through our community forum with your billing concerns. I'm sorry to hear about the trouble you've had getting this resolved, and I'd love to see what our team can do to help! We're great to work with here because we can definitely review and resolve this issue quickly. Let's take a closer look today! Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Billing

Knikkie

Unreturned equipment charge

XfinitySara

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