1 Message
Unreturned Equipment Charge
I've been dealing with an unreturned equipment charge for months. I've been told a million times to just take it to UPS but, our local UPS refuses to take the equipment without a prepaid label (or we'd have to pay for a label ourselves). Could I please get some help with this?
Accepted Solution
XfinityJohnG
Official Employee
•
1.3K Messages
2 months ago
Thank you for reaching out to us here @lindamj447. I will be happy to assist you with any equipment return issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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