1 Message
Unreturned equipment charge
I have an extra charge of $2.10 on my next bill for “unreturned internet”. I returned my equipment on time and confirmed with the store associate we would have no charges moving forward.
It doesn’t say what that charge specifically is & I can’t get to an agent via chat or phone because of a “fake outage” in my area. Why is it so difficult to speak to a human?
XfinityChelseaB
Official Employee
•
1.7K Messages
10 months ago
Hello @user_numsxm, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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