Visitor
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1 Message
Unresolved Xfinity Mobile Billing Dispute and Escalation Request
I need help escalating an unresolved Xfinity Mobile billing dispute. This is a personal mobile account, not Comcast Business. I was given incorrect information in store, and my bill does not match what I was told when I signed up. I have a case number, but phone support refuses to transfer me to a mobile billing escalation team. I have spent over four hours on the phone today, been transferred more than seven times, and was disconnected. I am also being told I misunderstood or that nothing can be done, even though the bill is not what was represented to me. I need someone with authority to review the store sale, correct the billing issue, and provide a clear written explanation of the resolution.
XfinityThomasA
Official Employee
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3.6K Messages
17 hours ago
On a Desktop:
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