Visitor
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1 Message
Unresolved Refund - 2 months waiting
I purchased xfinity internet back in July and did not activate it because I didn't move into my new place. I did not remove autopay to keep my discount, and was told by an associate that they can refund me the money as credit as I had no usage and wasn't activated or ever plugged in. I called back in July and they told me this. I have since paid for July and August and got a support ticket recently which was closed, even though I haven't received my refund. My ticket number is: [Edited: "Personal Information"], but it's marked as resolved.
I just set up my internet yesterday and began using it and want to have my billing start from yesterday. They also said over the phone they would adjust my upcoming bill, which is due sept. 10th to reflect this.
EG
Expert
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120.4K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
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435 Messages
2 hours ago
Hi there @user_2qqyxq Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, Please follow the steps below to send a direct message.
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