Visitor
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1 Message
Unresolved Referral Credit
Hi, I signed up for new service in October 2026 using a referral link. The online order encountered a system error and didn't confirm properly, though an order number was generated.
A store manager assisted with setting up my service and assured me a ticket would be submitted to link the referral credit post-activation. Since then, multiple internal support tickets have been opened and subsequently closed with no resolution or credit applied.
I am requesting assistance from an Official Employee to review the order history and manually apply the $50 referral reward/credit to my and the referrer's account. Thank you!
XfinityVictor
Official Employee
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2.6K Messages
21 minutes ago
Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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