5 Messages
Unresolved Debt collections,neg credit report
FYI 2nd attempt at writing a detailed explanation only to be erased by adding tags
May 4 2023 Canceled TV service kept WIFI in July Xfinity was still withdrawing for TV (auto debit) I asked for a refund and to please cancel TV service. October they canceled my WIFI because didn’t pay the bill of ongoing charges by November 2023 I owed $1,295. For no service.
This challenge went on for ) months and each call to the company resulted in many unresolved let downs, I was undermined, belittled, ridiculed. Eventually went to collections then on my credit report, that negative mark created an ensuing path of the negative events. April the removed report and said they’ll give $390. So insulting for as much time, energy, work I put while being insulted and dismissed. Never received anything and in May I had 2 messages from the company unable to get ahold of me so they closed after 2 attempts and I spent now almost a year at this.
XfinityBillie
Official Employee
•
2.8K Messages
4 months ago
@NorCal9erGal Thank you for taking the time to reach out to us here on our Xfinity Forums. I would be happy to take a look and see what's been going on with your account. Please send us a DM to Xfinity Support with your full name and address to get started.
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