Visitor
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1 Message
Unresolved cancellation & billing dispute
I need assistance with an unresolved service cancellation and billing dispute. I have already contacted Xfinity customer service, but the issue remains unresolved.
I would like to communicate privately with an Xfinity Support representative in writing rather than through the virtual assistant or by telephone.
Could a verified Xfinity representative please assist me through private messaging?
XfinityRay
Official Employee
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4.5K Messages
4 days ago
Hi there, @user_6fsck9! I am sorry to hear you have unresolved concerns and am glad to further help. Please send us a direct message with your full name and complete service address where you had the account with us to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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