Unresolved billing upon death

Mom passed on 4/22/2022. Equipment was returned on 5/11 with acknowledgement from X-Finity on 5/12. The account change form to close account could not be submitted without a death certificate. I contacted X-Finity and was assured this would not be a problem and to provide the death certificate upon receipt. The funeral service could not forward the death certificate without shipment of the ashes as this is the process. The ashes could not be shipped for several months as Urns were on back order (Supply Chain problems) The account was suspended and sent into collections, although X-Finity was notified multiple times of the issue. The Consumer Collection Service was notified multiple times of the issues and the collection file was finally closed on 9/26/2022. On 12/27/2022, Comcast Cable filed another collection effort with another collection service, ERC. It appears that this process will require additional efforts on my behalf. This process has been a total nightmare and X-Finity is unethical and will never receive future support. I suggest that everyone switch to streaming services.