Visitor
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1 Message
Unresolved billing issue – requesting escalation
My home internet promotion ended, and my bill increased to about $140 per month. I am also being charged about $40 per month for a separate service that I have never used, which I understand was associated with a prior iPad/mobile promotion. Regular Xfinity support has not resolved these issues.
I am requesting help from Xfinity Support and escalation to corporate billing if needed to cancel the unused service, review past charges for refunds or credits, and review available internet retention offers or promotional pricing. Please let me know how to provide account details privately to an official Xfinity representative. Thank you.
XfinityJoe
Official Employee
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1.5K Messages
13 days ago
Our team would be happy to review your account with you and open a ticket open if needed. @Jdayan
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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