Unresolved $205 Equipment Return Refund Since July 2025

Hello. I need this issue escalated because it has been unresolved for nearly a year.

In July 2025, I was charged approximately $205 for equipment that I returned immediately at an Xfinity store. I was told I would receive a refund within a few business days.

When the refund never arrived, I called multiple times and was repeatedly told it was being handled. Months later, I learned that Xfinity had mailed a gift card to my old address without my authorization. I no longer had access to that address because I had moved out of state.

I was then told the gift card would be canceled and a refund check would be mailed to my new address. I provided my updated address, but despite numerous calls and multiple support tickets, I still have not received my refund.

At this point, I need more than another ticket. I need someone to review my account, confirm that the original gift card has been voided, verify the status of the refund, and provide a concrete timeline for when I will receive my $205.

This situation is unacceptable. I fulfilled my obligation by returning the equipment. I should not have to continue spending my time following up on a refund that Xfinity has acknowledged I am owed. The continued delay has been caused solely by Xfinity's repeated administrative failures, conflicting information from representatives, and inability to properly process a straightforward refund. I have spent an unreasonable amount of time following up on an issue that should have been resolved months ago. I am requesting the immediate issuance of my $205 refund by check or another secure payment method sent to my current address. Given the excessive delay, repeated errors, and the significant amount of time I have spent trying to resolve this matter, if this cannot be resolved today, I would like this matter escalated to the appropriate department or a supervisor who has the authority to issue the refund.